Through client satisfaction management, KOICA shall manage the platform, support applicants, and collaborate closely in order to effectively provide ODA projects that governments and organizations of developing countries hope to participate. KOICA shall provide services that will support economic and social development and improve the quality of life in developing countries through platform services. KOICA shall fulfill the responsibility that the citizens of South Korea expect, and thus be loved and trusted within and outside the country.
Realize sustainable economic and social development through reducing poverty and improve quality of life of developing countries, and contribute to fighting global issues through collaborating with the international community.
KOICA, responsible and trustworthy
Through our development cooperation platform service, KOICA shall provide practical services that support economic and social development and improve quality of life in developing countries, thus fulfilling the responsibility that citizens of South Korea expect. By doing so, KOICA hopes to become a trustworthy agency.
Qualitative: Representative ODA agency trusted by citizens
Quantitative: 90 or higher in PCSI(Public-service Customer Satisfaction index)
Create CS management system
Establish CS culture to secure CS implementation
Strengthen communication to build a friendly environment
CS Strategic Tasks
Establish mid/long-term CS Strategies
Build a CS implementation system
Build a CS support system
Strengthen CS ability with improved utilization
Enhance internal customer satisfaction and collaboration
Establish a support system to develop expertise in ODA
Fulfill customer-shared values and improve a support system
Strengthen communication between stakeholders to build a friendly environment